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    Visual user guide to troubleshooting

    In order to download PDF version of this guide, please click here.

    Please perform all steps carefully to troubleshooting:

    1.Please use one of the below browsers.

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    2. Install flash player plugin:

      • 1-2)Download related version:
      • 2-1-1)If you use Internet Explorer, please click on below link and download file.

    Direct download link

        2-1-2)If you use other browser, please click on below link and download file.

    Direct download link

        3-1-2)If you use Android OS, please download one of the below versions.

    Direct download link (Android 2.2 to 3.0)

    Direct download link (Android 4 to up)

      • 2-2)Install:
    Note:  Before start to install plugin, please close all browsers.

    A)  Run downloaded file by double click on that, after a moment, a window like below figure will appear:

    Step 1


    Step 1


    B)  Now, please select the checkbox (show in below figure), and click on install button :

    Step 2


    Step 2


    C)  After complete progress bar, below window would be appear. Please click on Done button for finish:

    Step 3

    Begging pray